KOOTENAY MEDICAL CENTRE
Family Medicine – Primary Care
Urgent Appointments
MINOR INJURIES: Sprain/strain – but you can still move/walk
INFECTIONS / FEVER: Urinary Tract Infection (UTI) symptoms, ear/sinus pain, skin/wound infection – but you’re still alert & drinking fluids
WORSENING LONG-TERM CONDITIONS: Asthma/COPD/heart/diabetes getting worse over days – but you’re still managing at home
STOMACH / BOWEL SYMPTOMS: Tummy pain, vomiting/diarrhea – but you can keep fluids down and are peeing
AFTER SURGERY / HOSPITAL: Wound/stitches management, dressings, new symptoms – but you feel generally stable
MEDICATION CONCERNS: Side effects that worry you – but you’re otherwise feeling okay
KIDS: Fever/rash/ear pain/mild vomiting or diarrhea – but they’re still drinking and peeing
Examples only – when in doubt, contact us and we’ll help!
Our Team
Our physician team works collaboratively with their group of assigned patients, ensuring efficient and effective co-ordination of ongoing healthcare needs for every patient.
Kootenay Medical Centre is home to 8 Family Physicians, RN, physiotherapist, Social Worker, three medical office assistants and one administrative manager.
Our physician group are well trained medical generalists, who are constantly strengthening their medical knowledge and skills.
Book Appointments Online
Book Appointments Online – 24/7!
No Sign up or password required!
Please use your BC Health Card number, your legal name (as it appears on your health card) and your Date of Birth to enter our online booking Portal. Once logged in, all patients of our clinic will see the available appointments for their Family Doctor. If no schedule appears, please check your entries for your PHN, name and DOB as they must match our system exactly.
Kootenay Medical Centre focuses on delivering the highest level of patient-centered care, thus ensuring the best possible medical health for our patients.
INFORMATION FOR PATIENTS
(HIDDEN MENU ITEM - CUSTOM CSS)
Hidden accordion menu item with Custom CSS to hide first visible item.
Appointment Information
BOOKING AN APPOINTMENT
- Call 250-362-9040 to book an appointment with your family doctor.
- Book an appointment online via the orange “LOG IN/BOOK ONLINE” button in the navigation menu at the top of this page (or click here >).
- Book an appointment through the Telus CHR Connect App (learn how to get access >).
WHAT TO EXPECT AND HOW TO PREPARE FOR YOUR APPOINTMENT
- Only medical masks are an acceptable face covering in the clinic. A medical mask will be provided to you if you do not have one of your own as cloth or home made masks are not acceptable.
CONFIDENTIALITY AND PRIVACY
- All of our staff have signed confidentiality agreements and we are dedicated to ensuring patient privacy and confidentiality. We cannot guarantee the privacy of anything sent to us by email so we recommend you contact the office by phone for all inquiries.
MISSED APPOINTMENTS/CANCELLATIONS
- Cancellations require a minimum of 24 hours notice. There will be a missed appointment fee of $50 for phone or in-person visits if we do not have 24 hours notice.
PRESCRIPTION REFILLS
- We encourage patients to book appointments for prescription refills at least 3-4 weeks prior to need.
CHAPERONES AND SUPPORT
- You are welcome to bring a support person to your appointment. If you would like a chaperone to be present at an appointment, please ask the staff and we will be happy to assist you.
MEDICAL EDUCATION
- We are a medical teaching site which means there will occasionally be residents and students at our clinic. While we encourage you to allow these professionals to assist you in care, please talk with your primary care provider or our staff if you have any questions or concerns.
Lab Booking
ASSOCIATE MEDICAL CLINIC
Thursdays 8:20am – 1:00pm
1973 Columbia Ave, Rossland BC
- Book Online: www.labonlinebooking.ca >
- Call Centre: 1-844-870-4756 (Press 1)
Mon – Fri 7.00am – 7.00pm
Sat – Sun 8:00am – 4:00pm
LIFE LABS — WANETA PLAZA
Mon – Fri 7:00am – 3:00pm
#235-8100 Hwy 3B, Trail BC
- Online Booking ONLY
Book Online: www.lifelabs.com >
Click “Book a Lab Visit”
Prescription Refills
We encourage patients to book appointments for prescription refills at least 3-4 weeks prior to need.
Available Resources in Our Area
Looking for a doctor’s appointment, but you aren’t a patient of Monashee Medical Clinic?
One website, two simple steps to help you get connected to care:
- Register for the Kootenay Boundary Health Connect Registry. Signing up is quick & easy. It’s the best way to get matched with a local provider when one becomes available.
- Explore a listing of local healthcare resources — including information about the KB Access Clinic for patients without a family practitioner; urgent primary care services; preventive screening services; & other supports.
Please Be Kind & Patient
Please be kind and patient, our front staff are trained to help patients and we make every effort to make your experience pleasant and comfortable. Please note that we are completely supportive of our staff and neither the physicians nor management will tolerate any rude or aggressive behaviour.
COVID-19 Protocols
- While virtual appointments are still encouraged due to the recent increase in COVID cases, patients can now request an in person appointment if need-be, providing they do not have COVID symptoms.
- If you are feeling unwell with any of the following symptoms: fever, cough, difficulty breathing, loss of taste and/or smell, muscle aches, fatigue, headache, sore throat or runny nose please call us so we can make arrangements to see you while keeping everyone safe. Use the self-assessment tool.
- If you have been in contact with a positive case we ask that you let us know prior to any in-office visits so we can make appropriate arrangements
- For general questions you can also call 1-888-COVID-19 or text 604-630-0300 or HealthLink BC at 811 anytime. Visit http://www.bccdc.ca for guidance and information regarding COVID-19.
- If you have symptoms and need to be tested for Covid book online.
- If you have been tested and are waiting for results, call 1-833-707-2792
Where To Find Us
Our Clinic
KOOTENAY MEDICAL CENTRE
601 Kootenay Street
Nelson, BC V1L 1L1
Hours:
Mon – Thurs 9am – 4:30pm
Fri 9am – 4pm
(Closed for Lunch 12 – 1PM)
Closed: Sat, Sun, & Public Holidays
Phone: 250-352-2230
Fax: 250-352-2248
Email: reception@kootenaymed.ca